HOW TO ORDER:
All orders must be faxed, mailed or e-mailed. Phone orders are not accepted due to the potential for error. Orders are not put into production unless order is complete. Orders are considered complete with a correct purchase order, approved terms, complete shipping address, camera-ready art and any artwork approvals if required. The in-hand dates must be clearly stated on purchase order and fall within factory production schedule.
PURCHASE ORDER CHECKLIST :
To avoid production delays, please make sure your order is complete. To begin production we need the following information:
• Correct Style Code and Quantity
• Product Color and Imprint Color
• Correct Pricing and Set-Up Charges
• Usable Artwork, Layout and PDF Composite
• Confirmed Ship-to Address and Shipping Date
• Requested Ship Date & In Hands Date
• Contact Name, Phone, Fax Number & E-mail address
• Approved Credit or Prepayment
• Approved Paper Proof or Product Proof
• Freight Quotes must be noted on Purchase Order
Send order and art together to:
Emailed orders must include PO# in subject line, Company Name and Contact Name in body. Please put all order information on PO and not in the body of the email. For files larger than 5 MB we recommend using our FTP File Portal at pepco-online.com/
Pepco will acknowledge receipt of an order via email within an hour of receipt. This only verifies receipt and does not confirm accuracy or that all required information is included.
An order confirmation will be sent within 1 business day via email, provided that all required information is provided. If at any point changes are made to the order, a new order confirmation will be sent reflecting the changes. Please review the confirmation for accuracy and contact us immediately to correct any errors. We will consider a non-reply as acceptance of price and schedule, and that no errors exist.
ORDER ACCEPTANCE NOTIFICATION:
A notification will be sent via email that the order has been accepted and cleared for production. After this notification changes to the order cannot be made.
All cancellations must be submitted in writing and confirmed by Pepco. Cancellations are subject to a $30.00 (v) Change Fee plus and all work performed. .
All changes must be confirmed in writing by Pepco. All changes made after the order is entered will incur a $5.00(v) Change Fee plus any additional charges. If a change in quantity occurs after the completion of any portion of production, the distributor is responsible for all work done and billed accordingly. Any change made after start of production may delay shipments. Shipping changes must be submitted 2 days prior to ship date.
All returned merchandise must include an RMA (Return Material Authorization) issued by our Order Solutions Department or the shipment will be refused. The RMA number must be clearly marked on the outside of every carton returned. Un-imprinted merchandise will be subject to a 30% restocking fee.
Due to the price volatility of raw materials, the prices, specifications and product availability are subject to change without notice. Please check www.pepcopromotional.com for current pricing and product information. All pricing is listed in US Dollars. Call for quote for quantities not listed in catalog.
Quotes issued by Pepco are for price and delivery only and do not guarantee automatic acceptance of order. All orders are subject to Pepco’s credit terms and conditions, and acceptance.
MINIMUM ORDER CHARGE:
Any order under $50.00(z) will include a $5.00(z) processing fee.
All accounts are on a prepayment or credit card basis until credit is established. Net 30 days for established credit distributors only. Past due invoices are subject $10.00 per month/invoice late charge. Customers with accounts requiring collections will be liable for all associated costs including legal fees. All returned checks will incur a $50.00(z) charge. Production of will not begin until prepayment is received and/or account is current. We accept Visa, MasterCard and American Express. Credit card payments that are declined will incur a $10(z) fee. Customers outside the U.S. must send certified funds in U.S. dollars, drawn on a U.S. bank. We reserve the right to revoke credit terms without notice.
Standard Production time is 7 to 10 working days for catalog quantities. Please Note: Production starts once the order and the art are approved for production. Production time does not include the day the order was received. From the beginning of July to the end of October production time could be longer. Call for production schedule. Production time for below minimum orders could be up to 3 weeks. See chart for average production times.Rush Service: Rush orders are considered if the production schedule allows, but not guaranteed, and a Rush Fee will apply. Rush orders must be approved by factory before submission. Expedited shipping charges may apply.
TERMS & CONDITIONS:
INTENDED USE OF PRODUCTS:
The products offered within this catalog are intended for the general use of consumers of all ages and are not primarily intended for children 12 years of age or younger.
STATEMENT OF LIMITED LIABILITY:
Our Order Solutions Department must be notified of any quality issues regarding merchandise or imprint within 15 days of delivery of order. In the event of a defect in material or workmanship, Pepco will replace the defective merchandise or refund the purchase price at the factory’s sole discretion. Pepco’s liability shall not exceed the purchase price of the product.
Pepco is not liable for non-fulfillment due to strikes, fires, weather, customs delays, inability to obtain raw materials, or other causes beyond our control. All sales are subject to our conditions of sale. We are not liable for consequential or special damages due to any delay.
To the extent not subject to Federal Law, all questions concerning these terms and conditions shall be interpreted and enforced in accordance with the laws of the State of Texas as applied to contracts which are executed and performed entirely within the state. Pepco and Distributor each agree consent to the jurisdiction of any court located in Wharton County, Texas with subject matter jurisdiction thereof, and consents and agrees to the venue of Wharton County.
The names, artwork, designs, logos, copyrights, wordmarks, and trademarks or similar (Intellectual Property) reproduced throughout this catalog are solely intended to show the type and quality of imprinted products available. It does not imply a product/service endorsement by Pepco, nor does it imply an endorsement of Pepco by the respective owners of the marks. All copyrights, wordmarks, and trademarks are the property of their respective owners. No intent of infringement has been made in this catalog. It is intended solely for the education of the reader.
INTELLECTUAL PROPERTY USE:
The customer represents and warrants that they have the authorization to order, purchase and distribute merchandise containing the Intellectual Property identified in the purchase order. The customer also agrees to indemnify, defend and hold harmless Pepco and its parent company, from and against all claims, liabilities and expenses (including attorney’s fees) arising out of or related to an actual or alleged infringement or misappropriation of any Intellectual Property. This provision will continue to remain in effect after the delivery of the merchandise. Unless indicated on purchase order at time of order in writing, Factory reserves the right to use any items produced in displays, advertisements, catalogs, brochures and other promotional uses without liability to trademark, copyright or other propriety rights.
$30.00 (v) per change + a Set-up Fee when applicable.
INK COLOR CHANGE:
$30.00 (v) per change
PMS COLOR MATCH:
$30.00 (v) per color. If an imprint color other than our standard imprint colors is required, a matching charge will apply. Please specify a PMS number for reference. Variations in ink formulations are beyond our control therefore, an exact match is not guaranteed. When printing on a colored substrate, ink color will be altered making a match not possible. If the color is critical we recommend getting a preproduction sample.
METALLIC IMPRINT COLORS:
$40.00 (v) per color
A registration variance of plus or minus 1/32” may occur with multiple imprint colors and is considered acceptable registration.
Pepco will provide random samples valued up to $20.00. Most promotional product samples are provided at no charge with shipper number and method. Blank or similar products may be substituted depending on the color and item requested. If an exact color combination is needed and is not available as a random sample it will considered a pre-production sample. We do not provide samples of cheerleader poms or cheerleader megaphones and will be billed at the regular catalog price.
$50.00 (v), plus applicable setup and run charges.
PRODUCT IMPRINT COLORS:
Product colors in this catalog do not represent actual colors. In addition, product color and imprint color may vary from one production to the next. An exact imprint and product color cannot be guaranteed. PMS colors listed in catalog are not always an exact match. If you are unsure of a color please request a current production sample or swatch of the color.
VARIABLE DATA REQUIREMENTS:
Available on select products. Font style is required for variable data. Send a data list in a spreadsheet *.csv or *.xls,*.xlsx file format when requesting text or numerical variable data. All artwork files must be supplied and a variable data running charge, along with a variable data set-up will apply. For variable image data, all artwork must be supplied. We do no guarantee that there will not be any missing data. All digital file requirements apply for variable data images.
VARIABLE DATA SET-UP:
Pepco does not guarantee signs and magnets against loss or damage of surface, as Factory has no control over how signs and magnets are cared for, altered, stored, used, and the surface for which they are applied. Stadium cups and Non-PET bottles are top rack dishwater safe. PET Bottles are hand wash only. Due to variables beyond the factory’s control, imprint durability is not guaranteed.
All products are packaged bulk. If there are special packaging requirements contact Factory for information and quote.
Due to the nature of custom manufacturing, orders are subject to a plus or minus 5% over/under run. All invoices will be rendered for the actual quantity shipped. If no overruns will be accepted, it must be clearly stated on PO and will be subject to a 5-7% underrun. For exact quantities add $30.00 (v)
Most products are manufactured in-house to meet order requirements. However, we cannot guarantee inventory availability. All orders are subject to acceptance based on inventory availability at the time. We will work with you to find an appropriate substitute. Pepco accepts no liability for the inability to ship due to stock shortages.
FedEx and UPS are scheduled for pick-up daily. FedEx is our preferred carrier. Shipping is available via UPS with a shipper number.
APPROXIMATE SHIPPING TIMES: (Represents FedEx Ground Service.)
F. O. B. Point:
Lane City, TX 77453.
3RD PARTY BILLING:
Orders shipped using a 3rd party account number will be charged a flat $5.00(z) per shipment fee and distributor assumes responsibility for the shipment for the time the order is ready for pick-up.
Add $10.00(v) plus shipping charges per additional destination
Add $10.00 (v) plus shipping charges per destination and/or ship date.
Full Truck or LTL Shipments:
Add $10.00 (v) per pallet for palletizing and shrink wrapping for all shipments. For distributor arranged freight a flat $20.00 (v) per shipment will be charged and distributor assumes responsibility for the shipment for the time the order is ready for pick-up.
US Postal Service:
$20.00 (v) plus postage for delivery to Post Office. This fee is waived if shipping to a military base.
If the freight carrier notifies us of an incorrect shipping address, an address correction charge of $20.00 (z) will be invoiced. Event/In-hand Dates: Date requirements must be clearly stated on PO. Failure to do so may cause date to be missed. Pepco is not responsible for event dates not stated on PO and delays or damage by carrier. Pepco will ship, at our discretion, the least expensive way to meet event/in-hand date.
Pepco makes every effort to provide accurate freight quotes. However, factory is not responsible for differences in the quoted estimate and the actual freight charge.
Product Shipping Weights:
Packaging weights and quantities specified are APPROXIMATE and subject to change. Variances may occur due to product density and carton availability. Weights represented are based on Actual Weight or Dimensional Weight where applicable. Dimensional weight is determined based on current carrier guidelines for domestic shipments.
PRODUCT SAFETY & COMPLIANCE
Pepco is committed to product safety and compliance. Our products, raw materials and inks are safe and are tested by CPSC-approved third-party labs to insure that they comply with Federal regulations and CPSIA. General Certificates of Conformity (GCC) are available by emailing firstname.lastname@example.org
PPAI Code of Conduct:
Pepco believes we must not only meet the expectations of our customers and consumers, we must exceed those expectations. To that end, we have adopted standards for the safety, quality and integrity of our products and processes and we are committed to respecting the rights of individuals and protecting the environment. We are dedicated to complying with all applicable laws and to conduct business in an ethical and responsible manner.
California Proposition 65:
Prop 65 requires businesses to provide a "clear and reasonable warning" to consumers if a product exposes consumers to a list of over 800 chemicals. If shipping to California, it is the distributor’s responsibility to notify Pepco if any or all of the order requires this labeling. Contact compliance dept. for pricing. Label will read as follows: “WARNING: This product may contain chemicals known to cause cancer, birth defects or other reproductive harm.” Prop 65 Statement
All artwork must be supplied in a digital format. There is a $15.00 (v) charge for art not submitted digitally. Fonts must be converted to outlines or curves. If converting the fonts is not possible, send the font file with the art. (Typically a *.ttf or *.otf file on a windows machine). All images submitted are printed as is and scaled as needed unless otherwise specified. It is your responsibility to have all images proofed and adjusted to your satisfaction before submission. Templates show cut lines and live areas. Items that are available in four color process include bleed lines.
SUPPORTED SOFTWARE/FILE FORMAT:
Corel Draw up to X5 (*.cdr, *.eps), Photoshop (*.psd, *.pdf), Adobe Indesign (*.indd, *.pdf)
PREFERRED SOFTWARE/FILE FORMATS:
Illustrator (*.ai, *.eps, *.pdf).
ART E-MAIL ADDRESS:
The direct imprinting of a design or copy onto the surface of a product. Ink is pressed through an imaged tension nylon mesh, leaving a paint-like appearance. Sharper imprint than Pad Printing but requires a relatively flat surface without obstructions. Artwork should be supplied in a vector format or be simple black and white images. For files that contain raster images, art charges will apply. Halftones are to be no more than 55 line screen at 100% with 25%-75% shading. Contact art department for guidelines at email@example.com
SCREEN PRINTING SET-UP CHARGES:
$45.00 (V) per color/per side
SCREEN PRINTING EXACT REORDER SET-UP:
$20.00 (V) per color/per side. Note: Artwork will be kept on file for two years from original order. After two years, a new set-up fee will be charged.
An inked image is transferred from a laser etched plate to a thin, soft, silicone pad, which is then pressed against the part to transfer the image to the part. The pad can wrap itself as much as 150° around a small part and produces excellent ink coverage. Artwork should be supplied in a vector format or be simple black and white images. For files that contain raster images, art charges will apply. Halftones are to be no more than 55 line screen at 100% with 25%-75% shading. Contact art department for guidelines at firstname.lastname@example.org
PAD PRINTING SET-UP CHARGES:
$45.00 (V) per color/per side
PAD PRINTING EXACT REORDER SET-UP:
$20.00 (V) per color/per side. Note: Artwork will be kept on file for two years from original order. After two years, a new set-up fee will be charged.
DIGITAL FOUR COLOR PROCESS:
Process that recreates images using patterns of tiny dots of CMYK ink. Pantones or PMS colors will not be reproduced precisely but can be used as a reference for color matching. If a specific color is required, request color swatch samples. If pantone colors are used in the artwork they will be converted to CMYK colors and matched as closely as possible. Artwork can be in either vector or raster images. Artwork supplied in raster image format must be 300dpi at size or pixilation may occur. Text print sizes on all digital items can be no smaller than 10pt font. Samples can be requested of anything smaller than 12 pt to see if the requested text will print on the medium requested and for approval. Some PMS colors fall outside the achievable CMYK gamut range. Metallic and neon colors cannot be printed in 4 color process.
DIGITAL PRINTING SET-UP:
DIGITAL EXACT REORDER SET-UP:
$20.00 (v) Note: Artwork will be kept on file for two years from original order. After two years, a new set-up fee will be charged.
FTP ART UPLOADS:
Go to www.pepcoonline.com
Click on "Click here to send us your file!" and follow the instructions.
REPRODUCTION OF ART:
Due to the textures and surfaces of products such as plastic balls, pennants and foam, it may not be possible to reproduce art with extremely sharp detail or with fine lines and halftones. Generally darker inks reproduce better on lighter surfaces or substrates. Please Note: due to the taper of stadium cups, sports balls, and megaphones, some artwork may appear distorted when printed.